Privacy Policy

Introduction

At Rock MSP Limited (trading as Property Information Report), we are committed to protecting your privacy and complying with the New Zealand Privacy Act 2020. This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you use our website at https://propreports.co.nz ("Website") or purchase our Property Information Reports ("Reports").

Reports contain data on crime statistics, title numbers, legal descriptions, transport infrastructure, schools, early childhood centers, and hospitals, sourced from third-party providers.

1. Information We Collect

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, and billing address provided when you create an account, purchase a Report, or contact us.
• Payment Information: Credit card details or other payment data processed through secure third-party payment providers (e.g., Stripe) when purchasing Reports. We do not store payment details.
• Usage Data: Information about your interactions with our Website, such as IP address, browser type, pages visited, and time spent, collected via cookies or analytics tools (e.g., Google Analytics).
• Report Preferences: Details about your Report requests (e.g., suburb or property of interest) to provide customized services.

We do not collect personal information about individuals included in our Reports (e.g., property owners) unless it is publicly available (e.g., via Toitū Te Whenua Land Information New Zealand) and relevant to the Report's purpose.

2. How We Use Your Information

We use your personal information to:

• Process and deliver Reports, including order confirmation, payment processing, and electronic delivery.
• Respond to inquiries, provide customer support, and resolve disputes.
• Improve our Website and services through analytics (e.g., understanding user preferences or Website performance).
• Send promotional emails, newsletters, or updates about our Reports, if you opt in (you may unsubscribe at any time).
• Comply with legal obligations, such as tax reporting, auditing, or responding to lawful requests from authorities.

3. Data Sources for Reports

Our Reports are compiled using data from the following third-party providers, which may not involve personal information:

• Crime Statistics: Sourced from New Zealand Police
• Title Numbers and Legal Descriptions: Sourced from Toitū Te Whenua Land Information New Zealand (CC BY 4.0)
• Transport Infrastructure: Sourced from New Zealand Transport Agency (NZTA)
• Schools and Early Childhood Centers: Sourced from ArcGIS
• Hospitals: Sourced from the New Zealand Ministry of Health (health.govt.nz).

These data sources are used in accordance with their respective licensing terms, and we do not include personal information from these sources unless publicly available and relevant.

4. Sharing Your Information

We do not sell, rent, or share your personal information with third parties except:

• With trusted service providers (e.g., payment processors, hosting services, analytics providers) who are contractually obligated to protect your data and use it only for specified purposes (e.g., processing payments or hosting the Website).
• When required by law, such as in response to a court order, subpoena, or request from the New Zealand Privacy Commissioner or other authorities.
• In aggregated, anonymized form for analytics or reporting (e.g., Website usage trends), which does not identify individuals.

5. Data Storage and Security

• Your personal information is stored on secure servers with encryption and access controls, hosted in New Zealand or by providers compliant with Privacy Act 2020 standards.
• We use industry-standard security measures (e.g., SSL encryption, firewalls) to protect against unauthorized access, loss, or misuse of your data.
• Payment details are processed securely via third-party providers and are not stored on our servers.
• In the event of a data breach, we will notify affected users and the Privacy Commissioner within 72 hours, as required by the Privacy Act 2020.

6. Your Privacy Rights

Under the Privacy Act 2020, you have the right to:

• Access the personal information we hold about you.
• Request corrections to inaccurate or incomplete information.
• Withdraw consent for data use (where applicable), though this may limit your ability to use our services (e.g., purchase Reports).
• Request information about how your data is used or shared.

To exercise these rights, use the contact us form found in the footer. We will respond within 20 working days, as required by law.

7. Cookies and Analytics

We use cookies and analytics tools (e.g., Google Analytics) to enhance Website functionality, improve user experience, and analyze usage patterns. Cookies may collect non-personal data like IP addresses or browsing behavior.

You can manage cookie preferences through your browser settings or our cookie consent tool. For details, see our Cookie Policy (if applicable).

8. Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy, such as:

• Contact and payment information for 7 years to comply with tax and auditing obligations.
• Account data until you request deletion or your account becomes inactive for 2 years, unless required by law.
• Usage data for up to 2 years for analytics purposes.

After these periods, data is securely deleted or anonymized, unless required for legal compliance.

9. International Data Transfers

Some service providers (e.g., analytics or hosting providers) may process data outside New Zealand. We ensure these providers comply with Privacy Act 2020 requirements or equivalent international standards (e.g., GDPR for EU-based providers) to protect your information.

10. Third-Party Links

Our Website or Reports may contain links to third-party websites (e.g., New Zealand Police, LINZ). We are not responsible for the privacy practices or content of these sites. Review their policies before providing personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices, data sources, or legal requirements. Updates will be posted on our Website with the revised date. Continued use of the Website or services after changes constitutes acceptance of the updated policy.

We may notify you of significant changes via email or a Website banner.

12. Contact Us

For questions, concerns, or to exercise your privacy rights, contact us at:

If you are unsatisfied with our response, you may contact the Office of the Privacy Commissioner at www.privacy.org.nz or via their enquiry line at 0800 803 909.

For additional terms governing Website and Report use, see our Terms of Service. For limitations on Report data, see our Disclaimer.